Unfortunately a refund can not be approved as no insurance was purchased to cover the damage of this unit. As outlined in our terms and conditions, if no insurance is purchased – the liability falls upon the consumer.
I have that many brands in there due to lost or sometimes damaged tool it looks like I've been garage saleing them. Get some thing like the Sidchrome 6mm to 25mm, ¼" to 1" set or a brand around that price and you may find the larger ROE's in a set or have to buy them individually. Personally I prefer ROE to double open or ring as sometimes you need both in a tight space.
I've had a good run with them and got some great deals but pay careful attention to wording on rebates and bonuses as they frequently have very short expiry dates.
I am suprise anyone has trouble with them as i can honestly say, i have found them excellent. Perhaps give Jack a call at the Brookvale store, and see if he can help out.
I did not get "Sorry sir for this mistake, I will get one out to you with overnight mail" as I would have in the US, from where I come. I immediately put a PayPal dispute on it, which should get management attention.
I have got better things to do, but this is a community that I have learned from and signed up to share what I believe can help others.
Grabbed a 108 mm bit for 4 holes in mdf last week and no problems with the saw itself. The larger saws will always last longer in timber and plaster than steel.
Finally went back a couple of months ago as they had opened a new store quite close to me and I was driving past and I was looking for a new tool so I stopped to take a look.
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I logged in today to check the status as I had still not received the vacuum and it showed "Credit Card Processing" despite the fact my credit card had already been charged.
But then you'll end up with too many, lol. May as well get decent ones to start with? The Stahlwille ones have a nice design and good manufacturing and aren't outrageously expensive compared to Snap-On.
I'm guessing they see the local market as pretty soft and cashed-up. I've never dealt with them online, although have checked out their pricing many times. It'll be interesting to see how they fare against the nearby Bunnings, and probably more relevant, the newish Total Tools.
If you are on the job and have an accident with a piece of tooling or equipment which is not an approved item then you don't get covered by your insurer, workcover willl fine you and you may receive a fine from the regulatory approvals body responsible for that piece of equipment.
Edit: After opening – one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc – still works so аркада казино I guess i'll keep it for now.